These terms govern your use of Rare Kind, a UK-only peer-to-peer marketplace for pre-owned clothing, shoes, and accessories (the Service), operated by Simpson's Ventures Ltd, a company registered in England and Wales under company number 17169404 with its registered office at 61 Bridge Street, Kington, HR5 3DJ, United Kingdom, trading as Rare Kind (we, us, our). By creating an account, listing an item, or making a purchase you agree to these terms.
1. Who can use the Service
You must be at least 18 years old, a resident of the United Kingdom, and able to enter into a legally binding contract. You are responsible for the accuracy of the information you provide and for keeping your account secure.
2. Our role as a marketplace
Rare Kind is a venue connecting buyers and sellers. The contract of sale for any item is between the buyer and the seller directly; we are not a party to that contract. We provide the platform, payment processing (via our partner Stripe Payments UK Limited), and dispute resolution described in Section 8.
3. Accounts and usernames
Each user is represented publicly by a username (@handle). We may refuse or reclaim a username that impersonates a third party, infringes trademarks, or is offensive. You may only operate one account without our prior permission.
4. Listings and prohibited items
Sellers are responsible for the accuracy of their listings, including condition, sizing, photographs, and authenticity claims. The following items may not be listed:
- Counterfeit, replica, or unauthorised reproductions.
- Stolen goods.
- Items that infringe third-party intellectual property.
- Weapons, ammunition, hazardous materials, or anything prohibited under UK law.
- Items requiring age verification (alcohol, tobacco, etc.) unless explicitly supported by the Service.
- Items regulated by CITES or equivalent wildlife legislation.
5. Buyer protection and fees
Every purchase includes a buyer protection fee (5% of the item price plus £0.70) paid by the buyer. This fee funds the 7-day hold on seller payouts after delivery, the dispute process in Section 8, and any refunds awarded under that process. Sellers receive the item price plus the postage they set, less Stripe's payment processing fees, paid out approximately 7 days after delivery.
6. Payments
Payments are processed by Stripe. By buying or selling on the Service you agree to Stripe's Connected Account Agreement (sellers) and consumer terms (buyers).
7. Shipping
Sellers are responsible for dispatching items within a reasonable time after payment (typically 3 working days) using a tracked UK postage service. Shipping addresses are captured at checkout and shown only to the seller of that order. If an item is not dispatched within 10 days and no tracking has been provided, the buyer may open a dispute.
8. Disputes
A buyer may open a dispute within 7 days of confirmed delivery. Acceptable grounds include: not received, not as described, damaged, counterfeit, and wrong item. Disputes are reviewed by our team. Outcomes include: full refund, partial refund, release of funds to the seller, or no action. Refunds reduce or eliminate the seller's payout for that order. Decisions made through the in-platform dispute process do not affect your statutory consumer rights or your card network's chargeback process.
9. Consumer rights
Where you are a consumer acting as a buyer, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain unaffected by these terms. The Consumer Contracts Regulations generally do not apply to contracts between private individuals, and items sold by private sellers on the Service are sold without a warranty of satisfactory quality; buyers are expected to inspect photos and descriptions before purchase. Items sold by business sellers remain subject to the Consumer Rights Act 2015.
10. Acceptable use
You agree not to: harass, threaten, or defraud other users; circumvent the Service to transact off-platform; scrape data; submit malicious content; or misuse any refund or dispute mechanism.
11. Termination
You may close your account at any time by contacting support. We may suspend or terminate accounts for breach of these terms, for abusive behaviour, or where we reasonably suspect fraud. We will not withhold payouts properly due to you except as required to resolve an open dispute or by law.
12. Liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under UK law. Subject to that, we are not liable for the condition, authenticity, or delivery of items sold through the Service, and our total liability for any matter arising from these terms will not exceed the total fees we have received from you in the 12 months preceding the claim.
13. Changes
We may update these terms. Material changes will be communicated by email or an in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing law
These terms are governed by the laws of England and Wales. Any dispute arising out of them is subject to the exclusive jurisdiction of the courts of England and Wales, save that consumers may also pursue claims where they are resident.
15. Contact
Questions or notices regarding these terms should be sent to hello@joinrarekind.co.uk.
See also our Privacy policy and Cookie policy.